Before work starts
Written cancellations received before the agreed start date qualify for a full refund of fees paid, less non-recoverable third-party costs disclosed in advance. Where a proposal defines a non-refundable reservation deposit, that deposit covers held capacity.
After work starts
Once preparation, data review or analysis begins, completed time and committed costs are non-refundable. Any remaining prepaid balance is refunded on a pro-rata basis. Delivered audits, workshops already held and downloadable reports are non-refundable.
Rescheduling and no-shows
A workshop may be rescheduled once without charge with at least two business days’ notice, subject to availability. Later changes may incur reasonable preparation costs. A missed session without notice is treated as delivered.
How to request a refund
Write to the contact named in your proposal or call +60 32691-7125 with your organisation, invoice number and reason. We assess requests within five business days. Approved refunds are returned to the original payment method within 10 business days, depending on the provider.
Service cancellation and exceptions
If we cancel and cannot provide a suitable replacement date, we refund the undelivered portion in full. We may make fair exceptions for documented emergencies. Nothing in this policy limits rights that cannot be excluded under applicable Malaysian law.