Scope and acceptance
A project begins when both parties accept a written proposal defining deliverables, timing, fees and responsibilities. If a proposal conflicts with these terms, the proposal controls for that project.
Client responsibilities
You must provide lawful access to accurate, appropriately minimised analytics data and identify any restrictions. You remain responsible for your product decisions and for obtaining required notices and consent from users.
Fees and delivery
Invoices are due on the schedule in the proposal. Delivery dates depend on timely access, feedback and stakeholder availability. We may pause work when required inputs or overdue payments remain outstanding.
Confidentiality and data
Each party will protect non-public information and use it only for the engagement. We do not require direct identifiers for heatmap analysis and may decline datasets that contain unnecessary personal information.
Intellectual property and liability
After full payment, you may use project-specific reports and recommendations internally. Our pre-existing methods and templates remain ours. To the extent permitted by Malaysian law, liability is limited to fees paid for the affected service; neither party is liable for indirect loss.
Ending an engagement
Either party may end work for material breach not remedied after written notice. Charges remain due for completed work and committed third-party costs. Sections intended to survive termination remain effective.